Delivery Information
Brexit / International Shipping Update (July 1 2021):
Please note the following important updates for international shipping:- Due to Brexit, certain items such as manufacturer shipped items cannot be shipped outside of the Mainland UK, this will be stated on the product and any orders for these items placed for international delivery will be cancelled.
- We cannot currently guarantee delivery timeframes for international shipping due to additional customs checks and difficulties faced by carriers.
- Any additional customs duties incurred through international shipping are payable be the end customer. We cannot provide any further information as to what customs charges may be applicable.
- Costs incurred by IndustraCare through failed (e.g incorrect address) or refused delivery will be deducted from any refunds provided.
- Following recent changed in EU law, IndustraCare will not collect VAT at the point of sale for orders from within the EU. As such this will be paypable upon delivery.
Manufacturer shipped items:
Please note certain products are delivered by the manufacturer. This is stated on said products. As such next day delivery isn't always available available on these products and may have longer lead times. The estimated delivery time on these products will be stated within the description in red.
If there are to be any delays we will contact you as soon as possible with a confirmed delivery date.
When ordering these products please select 'FREE Standard Shipping'.
Returns of manufacturer shipped items:
- A collection fee of £10 applies.
- A 15% restocking fee is charged by the manufacturer on all change of mind returns. This is deducted from any refunds.
POSTAL CHARGES
MAINLAND UK: All orders under £50.00 cost £3.49, regardless of order size.
Free postage on orders of £50.00 and over applies to UK mainland only and does not include certain rural areas of Scotland and those outside of mainland UK.
Mainland UK orders using DPD Next Working Day Delivery and Saturday delivery are charged at £6.99 and £12.00 respectively. Please note the cut off time for next working day delivery is 3pm the previous day. The cut off time for Saturday delivery is 1pm on Friday.
Postage charges at IndustraCare to are calculated on the value/weight of your order and your location. Please see the table below for detailed information.
| Postcodes included in the Highlands and Islands of Scotland category are: | |||
| HS - Isle of Lewis | IV - Inverness | PH - Inverness | KA27 - KA28 |
| KW - Orkney Isles | PA - Renfrewshire | ZE - Shetland | |
We are unable to ship orders above 30 kilos unless you are prepared to pay the additional charges incurred.
|
Highlands and Islands of Scotland |
|||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £12.00 | |
| BFPO | |||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £16.00 | |
| Northern Ireland | |||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £12.00 | |
| Isle of Man | |||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £12.00 | |
| Isles of Scilly | |||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £12.00 | |
| Channel Islands (Jersey and Guernsey) | |||
| up to 500g | up to 1kg | up to 30kg | |
| £2.85 | £4.95 | £12.00 | |
| Eire | |||
| up to 300g | up to 500g | up to 750g | up to 10kg |
| £7.60 | £9.50 | £14.00 | £16.00 |
| Name | Delivery Time | Price |
| Austria | 3-4 Days | £14 |
| Belgium | 2-3 Days | £12 |
| Czech Republic | 3-5 Days | £12 |
| Denmark | 3-4 Days | £13 |
| Estonia | 4-6 Days | £21 |
| Netherlands | 2-3 Days | £12 |
| Poland | 4-6 Days | £12 |
| Portugal | 4-6 Days | £18 |
| Romania | 4-7 Days | £40 |
| Slovakia | 3-5 Days | £16 |
| Slovenia | 4-6 Days | £14 |
| Spain | 3-5 Days | £16 |
| Sweden | 4-6 Days | £16 |
| Finland | 4-6 Days | £29 |
| France | 2-4 Days | £12 |
| Germany | 2-4 Days | £10 |
| Greece | 4-10 Days | £32 |
| Hungary | 4-6 Days | £14 |
| Italy | 2-5 Days | £17 |
| Latvia | 4-7 Days | £19 |
| Lithuania | 4-7 Days | £17 |
| Luxembourg | 2-3 Days | £11 |
DELIVERY INFORMATION
Deliveries from IndustraCare are made by Royal Mail for small packages and DPD & Fedex for larger items. For orders shipped with DPD, you will be given a 1 hour delivery slot on the day of delivery.
Your order will be despatched as soon as possible. Most orders are shipped within 1 - 5 working days. Occasionally however if, for example, we are awaiting new stock of an item you have ordered, there may be a delay in despatching your order. Please therefore allow up to 10 working days for delivery. You will be contacted as soon as possible if there is going to be a delay.
Orders over £25 and larger deliveries will require a signature so please ensure there is someone available to sign for your order. If no-one is present at the delivery address the parcel will be taken back to your local Royal Mail or DPD distribution centre, and a calling card left. The card will tell you where your parcel is being stored and provide a contact number for you to call to arrange for re-delivery or collection.
PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery, or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £6. The extra postage charge for re-delivery of such orders will also be the responsibility of the customer.
The original postage fee will not be refunded.
NEXT DAY DELIVERIES
Next WORKING day express shipping is offered up to 2.00pm (1400hrs) week days to mainland UK only. Next day delivery is subject to stock availability. Orders placed on Friday will be delivered Monday and orders placed over the weekend will be delivered Tuesday.
We do not ship on a Saturday or Sunday.
Please note ROYAL MAIL TRACKED 24 is NOT a guaranteed next day service. We will not reimburse should a Tracked 24 parcel not arrive next day.
FEDEX - The cut off time for next day delivery via FEDEX is 12pm.
We reserve the right to use an alternative carrier should there be an unforseen issue with the carrier chosen. For example should an item not be permissable with one carrier we will use our alternative carrier at no extra cost to yourself.
BFPO
For BFPO orders you need to select the BFPO option at checkout even if it is a UK postcode. If the BFPO option is not selected, we will not be able to dispatch the order.
If our couriers are unable to make a delivery due to adverse weather conditions your order will be delivered as soon as possible. Unfortunately, due to these conditions being out of our, and anyone else's control, we will not be able to refund any additional postage paid for next day delivery.
If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery, or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £6. The extra postage charge for re-delivery of such orders will also be the responsibillity of the customer.
If you have any queries regarding our delivery policy please e-mail us using the contact form provided or call during business hours on 01388 662473. Calls are charged at the national rate.
Pallets
Orders which require palletised shipping may take an additional five working days. This will be confirmed within 24 working hours of the order being placed.
