Q: How do I set up a website account?
A: To create an account, click on the little person on the right-hand side of the search bar and click 'create account'.
Q: I have forgotten my password.
A: When attempting to login click 'forgotten password'.
FAQ
Welcome to the IndustraCare FAQ page! Check out the answers to IndustraCare's most frequently asked questions by clicking the + sign on the headings below. If you can't find the answer you need, feel free to contact us today by support ticket, email or phone - we're here to help.
My account
Ordering
Can I email my order to you?
A: Yes, see: Proforma orders.
What methods are available to place an order?
A: You can order through our website or email, unfortunately we are unable to take orders over the telephone at this time.
Do you offer bulk discounts?
A: Yes. On every product we state how many you need to order to attain a bulk discount, please submit a support ticket with the product and quantity you are looking to purchase and we'll provide a discounted price.
I don't have a business, can I still order?
A: Yes. We value all orders, both business and consumer large or small.
How do I check the quantity available?
A: If you require a large quantity and are concerned about stock levels, submit a support ticket and we'll respond with the quantity we have available and any possible lead time to replenishment.
Payment methods and VAT
Q: How can I pay?
A: When checking out through the website you can use Paypal or our built in checkout which are both incredibly secure, or via BACS or cheque. Please note when paying via cheque goods will not be released until payment has cleared, this is generally five working days after it has been received by ourselves.
Q: How do I obtain a VAT receipt?
A: You will be emailed a copy of your VAT invoice upon completion of checkout, you will also receive one with your order and replacements can be requested at any time.
Delivery
Q: I live in the Channel Islands, Can I order?
A: Yes but delivery charges do differ for the Channel Islands and Scottish Highlands. Please check our delivery page for further information.
Q: Do you ship to Europe? What are the charges?
A: Yes. All of the charges can be found on our delivery information page here
Q: Do you ship to the USA?
A: No, unfortunately we are unable to ship to the USA at this time.
Q: When will I receive my order?
A: All in stock orders, excluding some bulk purchases and 'special' orders that are received before 1pm Monday-Friday will be dispatched the same day. Standard delivery is 2-5 working days and free over £20. Orders placed with DPD's Guaranteed Next Working Day and received before 1pm will be dispatched the same day for delivery the next working day. For example, an order placed at 11am on Wednesday will arrive on Thursday. An order placed at 11am on Friday will arrive on Monday.
Returns
Q: How can I return an item?
A: All returns are subject to our returns policy which can be found here
Product questions
Q: Do you have a catalogue?
A: No, due to the number of product lines we carry and to ensure you always have access to the latest products we maintain our stock online.
Q: I can't find the product I am looking for?
A: If we don't currently stock the item you're looking for, submit a support ticket with the product and brand you're looking for and we will do everything within our power to source the item for you.
Q: What is the difference between valved and non-valved masks?
A: It is vital you select the correct protection for your needs. Valved masks improve the wearer's comfort as they make exhaling easier, reducing sweat and hot air.
Q: How often should I replace my safety helmet?
A: At this time, the lifespan of helmets is not determined in legislation, however it is generally recommended to replace your helmet every 2-5 years. However if your helmet is badly scratched/cracked/damaged it is highly recommended you replace your helmet immediately.
Q: Why do I need hearing protection?
A: Hearing protection must be provided by law when noise levels reach 80dBA and must be worn when levels exceed 85dBA. Long term damage is a possibility including harm to your ears, nervous system and brain when precautions aren't taken. As such we provide multiple hearing solutions to keep you safe.
General questions
Q: How can I leave a review?
A: You can email a review or via Facebook or Google.
Q: What are your opening times?
A: You can order online at any time. Ticket support is available Monday-Friday 1000-1700 and telephone support is available 1000-1430.
Q: I need more help
A: No problem, call us on 01388 662473 or submit a ticket and we'll be happy to help.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.